In case you've ever had a website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from personal experience that for some things it's better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you'd like to find out more about a service before you buy it or when something small-scale needs to be made, for instance, it is much easier and quicker to get it done real-time. If you are able to get hold of representatives by phone, it's very likely that you're working with an actual website hosting supplier, not a reseller. The level of support that you can get over the telephone may differ between different suppliers - from general issues to dedicated technical support. Typically most providers will offer you pre-sales assistance and first level phone support, while more complex technical issues are managed via e-mail and tickets.

Phone Support in Website Hosting

We know that the option to talk with a live consultant is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you can get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our Linux website hosting packages, for instance, you have the option to give us a call and find more about our services before you order so as to make sure that we match all of the system requirements for your web sites. Following the order, you can get in touch with us about all the sales and billing issues you may experience, or receive any general or basic tech info that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, that will make it easier to track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you want to find out more about the packages, you have a billing issue or some general issue, you can call us. Although some more technical troubles may require a support ticket so as to give some time to our tech support team to analyze, we are able to assist you with many technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United States, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have an international number where you will be able to reach us.