Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum 60 minutes after the trouble ticket or email has been submitted. If your case calls for additional assistance from a server administrator, we will forward the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be required for discovering the optimal solution. If you take advantage of our Optional Managed Services package, any of the server administration services included there will be carried out whenever you decide.
An Outstanding Technical Support Service
Our client support team will be at your disposal twenty–four–seven should you require help with our Online Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. What is more if you need assistance with the regular admin tasks on your dedicated web hosting server, you can have a look at our Optional Managed Services package, that includes data backup hard disk space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is fitted out with our free–of–cost Online Control Panel, which sports a detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance while working with the Online Control Panel, just press the Videos or Help buttons located in the top right corner.