Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Solution Warranty

  • Our group of qualified professionals will do their best to answer to your service demands within less than 1 hour. If, however, the problem you have encountered requires assistance from the Admin =Dept,= we will send the ticket to the technician in charge and will submit a reply to tell you.

  • Top quality support service
  • Expert Customer Support Service

  • Our technical help and support staff will be on shift for you round–the–clock to to respond to all assistance request tickets that you send. We offer client support for the applications that are installed in advance on your hosting server. These include our in–house made Online Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and frequently updated knowledge base is built into our in–house built Online Control Panel. It provides quick tips on how to carry out all the regular web site supervision jobs. The Help area gives you descriptive how–to articles and step–by–step video training. You can access the Help area by clicking the Help or Video buttons in the top right side of each Control Panel section.