Integrated Ticketing System in Website Hosting
Our Linux website hosting packages come bundled with an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – invoices, website files, e-mails, trouble tickets, etc., eliminating the necessity to use different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can open a ticket with a few clicks of the mouse without ever logging out of your Control Panel. During the process, you can pick a category and our system will offer you a variety of informational articles, which will give you more info and which may help you resolve any given issue even before you post a ticket. We guarantee a ticket response time of no more than one hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, so you won’t require one more support platform to get in touch with our client care staff – you can do that on the spot the moment you come across a complication. Submitting a new ticket requires several clicks and tracking down an older one is equally simple. Using our intelligent search functionality, you can swiftly track down any ticket that you have posted in the past. You can send a ticket at any given time as our client care team representatives are working night and day and answer in no more than an hour, although it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about needing to go through 2 or more platforms to troubleshoot a simple issue.