There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the least complicated correspondence medium for a variety of reasons. In case no client support team representative is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always hit home. Additionally, you can copy ‘n’ paste large pieces of information without needing to worry about typing errors, and if a specific issue needs more time to be fixed or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to supply info or to adhere to directions, you’ll need to use at least 2 different admin dashboards and this number may increase in case you would like to administer a number of domain names. Additionally, lots of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages come bundled with an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – invoices, website files, e-mails, trouble tickets, etc., eliminating the necessity to use different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can open a ticket with a few clicks of the mouse without ever logging out of your Control Panel. During the process, you can pick a category and our system will offer you a variety of informational articles, which will give you more info and which may help you resolve any given issue even before you post a ticket. We guarantee a ticket response time of no more than one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, so you won’t require one more support platform to get in touch with our client care staff – you can do that on the spot the moment you come across a complication. Submitting a new ticket requires several clicks and tracking down an older one is equally simple. Using our intelligent search functionality, you can swiftly track down any ticket that you have posted in the past. You can send a ticket at any given time as our client care team representatives are working night and day and answer in no more than an hour, although it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about needing to go through 2 or more platforms to troubleshoot a simple issue.