Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help section built into our Online Control Panel offers a selection of help articles and regularly asked questions. Aimed at solving any common problem that you may possibly encounter, they are contributed by our support team of accomplished technicians.

  • Top quality support service

  • Instructional Videos

  • If you’d rather see how an action is fulfilled or how an issue is fixed, rather than just reading about it, examine our selection of educational video tutorials. They address lots of different topics and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 client care service and a one–hour support ticket response time guarantee. Our qualified customer service technicians will be available 7 days a week to reply to your queries and to settle any problem that you might stumble upon. Just send a tech support request from the Help section and we’ll respond to you momentarily.