24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our website hosting services include 24/7 support plus various ways of communication. In case you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up getting a service that you cannot use effectively. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. Unlike the majority of suppliers out there today, we reply to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you get a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and general queries. Our representatives will help you select the most suitable package or supply you with details about our servers, so as to check whether the system requirements for your websites are met. When you are an active client, you will also be able to get in touch with us through email or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that when you employ these two methods of correspondence, you will get an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other service providers, even large ones, you'll be able to compare the response time because it usually takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
If you obtain a virtual private server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local telephone numbers in the USA, the UK and Australia as well as a live chat service. If you're a current customer and you're looking for assistance with some technical issue which requires longer time to investigate or resolve, you're able to open a ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for most problems it takes no more than 30 minutes to get support. The support service covers the VPS plus all the pre-installed software it includes, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
When you buy a dedicated server from our company, you're able to contact us at any time using different channels and the maximum time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of common questions or you'd like to learn more about our web hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you can't set up or operate efficiently, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.