One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages come bundled with a one-hour response guarantee, which means that regardless of what inquiry or difficulty you might have, we will always be there to lend you a hand. Actually, it seldom takes more than half an hour to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our client support team members are available 24-7, even on weekends and official holidays, which means that you’ll get prompt support at any time. We realize how invaluable time can be, so by the time we answer your support ticket or e-mail, we’ll have investigated the matter and, in case we haven’t sorted it out, we’ll supply you with more info on what you need to do on your end – if the situation requires it. With our support service, you can be sure that there will be someone to assist you instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of just how critical it is to get well-timed assistance, we promise that you won’t ever need to wait for more than sixty minutes to receive a response to any support ticket that you open through your semi-dedicated server CP. As it is, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – technical, billing or general. Besides, our technical and customer support team will be at your disposal night and day, which means that even in case you send a ticket during national holidays, you will always obtain a blazing-fast response, which will include the answer to a question, the solution to a problem or the information necessary to resolve an issue yourself – if there is something that you have to do on your end. With us, you will never have to waste a day awaiting an answer like you would with many other hosting companies.