If your website hosting service provider provides live chat support, you'll be able to talk to a representative in real-time and find out helpful info or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with web access, so that you will not pay any fees when you're in a different state or country. Furthermore, it'll be easier to copy and paste details such as domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party on the telephone. The real-time chat is also a considerably faster option to contact the web hosting company's support crew compared to using a ticketing system. What's more, if some trouble needs more time to be dealt with, you are able to do something else entirely while you wait for assistance on the live chat, which means that you won't lose time - something that is not possible in case you're on the telephone.

Live Chat Support in Website Hosting

Together with the phone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every day, which includes holidays and weekends, and we can give you more details about the Linux website hosting packages that we offer if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for entirely technical matters you will have to open a ticket to our technical assistance team, since such matters will require additional time to be taken care of, you can still contact us on the live chat for some technical details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you lots of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our prospective and active customers. In case you're searching for a new website hosting account, you will be able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting packages in order to choose the right package for your sites. In case you already own an account with us, we'll assist you in a very timely manner with billing, general and first-level technicalmatters. Though sometimes you will have to open a support ticket because there are issues that cannot be resolved on the live chat, we can assist you with various standard jobs, for instance setting up an email account in an email client or redirecting one domain to another. Thus, you'll benefit from quick assistance and you'll save many hours.