Lots of users who start using their very first web hosting account, or change companies, normally have queries in regard to how given procedures are done or stumble upon problems when setting up different things such as emails, site settings, etc. That’s why, some providers have prepared documentation with the most frequently asked questions and problems in order to help their clients obtain information quickly and easily. As a result, the help desk support staff representatives can spend more time on real problems that particular customers may be experiencing, as the solution for the smaller things will already be available online and customers will be able to easily solve them without contacting the tech support team. Having detailed documentation is extremely important, particularly for new customers with zero experience, because the hosting service involves a plethora of functions and many individuals can become baffled about what to do. A good information repository can both help you complete the tasks that you need and discover how the web hosting service works in general.

Extensive Online Documentation in Website Hosting

Our website hosting plans come with an exhaustive knowledge base where you can find information on all the difficulties that you could possibly run into and their resolutions. You can get to know how to create and manage a mailing list, how to use an .htaccess config file, or how to proceed if the settings of your email client are accurate, but still you are unable to send emails, for instance. We’ve tried our best to be as thorough as possible and to cover all possible options so as to help you save time and energy and to present you with different solutions for every single problem. The knowledge base features educational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular features and functions in every Control Panel section, whereas if you would like to check the complete list of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an exhaustive online knowledge base for all our present and future customers, so in case you buy a semi-dedicated server account from us, you will be able to find any information that you need at any time. We’ve got a huge number of informational articles, which will help you better understand what is going on in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are just two instances. Our comprehensive manuals will help you do anything you like – unzip an archive, import a MySQL database, forward a domain name, and so on. Furthermore, we also have troubleshooting guidelines, which will allow you to discover what induces a specific problem and the probable solutions for it. If you are not able to send e-mails or your domain name opens an HTTP 500 error message, for example, you can consult our knowledge base and resolve the problem very quickly. You can access the articles through each Control Panel section, as well as through the all-inclusive Help section.