1 hour ticket response
We are specialized in delivering a rapid and adequate response to each support ticket posted by a user. Our seasoned help desk support team members will review your request and will think of the most effective option. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average trouble ticket response time has proven to be 20 minutes.
A First–Class Customer Support Service
Our client service team members possess huge experience in the Linux website hosting packages industry and are qualified enough to deliver a quick solution to your problem. If, however, the issue at hand is not within the competency of a technical support engineer, the ticket will be forwarded to a programmer or administrator for further assistance.
An Easy–to–Navigate Help Section
In the Online Control Panel you’ll find an intuitive Help Center section where you can get quick suggestions on how you can use our hosting services. You can see the answers to your questions in the F.A.Q. archive, find more suggestions in the web hosting account administration articles or watch the step–by–step video tutorials.
